Q & A


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Commonly Asked Questions and Answers

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Entrusting your dog to a groomer is a very personal thing. Below is a sample of the most commonly asked questions. To reveal the answers, just click on the questions. If you don’t see something, there is a form to ask questions. We’ll get back to you as quickly as possible!

[/et_pb_text][et_pb_accordion admin_label=”Accordion”][et_pb_accordion_item title=”What if I cannot keep my regular scheduled appointment and have to cancel? “]Require a 24 hour notice to change or cancel, failure to call in 24 hrs may result in a $50 charge that must be paid prior to your next grooming appointment[/et_pb_accordion_item][et_pb_accordion_item title=”What vaccines do you require?”]Must be up to date with rabies vaccination ( by law) and paper verification is required, recommend current with all other vaccinations also[/et_pb_accordion_item][et_pb_accordion_item title=”I’d like my dog to be groomed on a regular schedule, can you set that up? “]Yes your choice of a 2, 4, or 6 week prebook appointments can be be made[/et_pb_accordion_item][et_pb_accordion_item title=”Will my pet be put into a cage to dry?”]No your pet is groomed from start to finish[/et_pb_accordion_item][et_pb_accordion_item title=”Why is a “shave down” sometimes more expensive than a regular haircut?”]Requires more work and wears down the equipment faster which requires it to be replaced sooner[/et_pb_accordion_item][et_pb_accordion_item title=”Do you need to hook up to my home for power or water?”]No, the van is completely self-sufficient. It is equipped with water gas & electric.[/et_pb_accordion_item][et_pb_accordion_item title=”If the groom I requested isn’t what I expected, will you redo it at no charge?”]Yes I’ll fix within 2 weeks of the initial appointment.[/et_pb_accordion_item][et_pb_accordion_item title=”Why does my pet have to be shaved down if the coat is matted?”]Why doesn’t the groomer just brush it out? Shaving is the only option if brushing will cause them pain, some dematting can be done for $1 a min. To avoid matts brush and comb your dog every day and keep on a regular grooming schedule[/et_pb_accordion_item][et_pb_accordion_item title=”What forms of payment do you accept?”]Cash & check[/et_pb_accordion_item][et_pb_accordion_item title=”My pet bit the last groomer, will you sedate him?”]No and will not groom if they were given anything for the purpose of sedation. We will use a muzzle or ecollar[/et_pb_accordion_item][et_pb_accordion_item title=”How do you handle a dog that doesn’t like strangers?”]If dog is at risk of hurting itself or petstylist, groom will be declined[/et_pb_accordion_item][/et_pb_accordion][et_pb_cta admin_label=”Call To Action” title=”Schedule An Appointment Today” button_url=”http://www.puglytopoodleful.com/schedule-an-appointment/” button_text=”Click Here” use_background_color=”on” background_color=”#2EA3F2″ background_layout=”dark” text_orientation=”center” module_class=”p2p-schedule-appt”]

Serving Medina, Brunswick, Strongsville, Akron, Bath, Hudson.
Click here or call (216) 403-3499

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